Maleny Veterinary Services is committed to the welfare of the animals within our district, and their owners. We maintain regular opening hours of 8:30am to 5:30pm, seven days a week (including most public holidays) because we want to ensure pets and livestock have daily access to our skilled veterinarians.
To complement our 7-day model, our team also operate an after-hours emergency tele-health service. Please note, we kindly ask our clients to ensure they only phone the after-hours service for true emergency situations (read more on this below) as after-hours tele-health consultations may incur a fee. This fee will need to be paid over the phone via credit card, or at the time of treatment if the situation requires a call-out/in-person consultation.
After-hours Fees
- Tele-health consultation between 5:30pm and 10:00pm – $50 tele-health fee, plus $180 call-out fee if an in-person consult/treatment is then required.
- Tele-health consultation between 10:00pm and 6:00am – $80 tele-health fee, plus $220 call-out fee if an in-person consult/treatment is then required.
- Farm visit 5:30pm and 10:00pm – $300 plus travel (tele-health fee included).
- Farm visit between 10:00pm and 6:00am – $350 plus travel (tele-health fee included).
After-hours Process
- If your animal is experiencing an emergency call 07 5494 3622.
- You will need to Press 1 to consent to pay a tele-health consultation fee over the phone as described above so please have your credit card handy. If you do not have a credit card, please discuss this with the vet.
- Once connected to the on-call vet, you will need to be able to provide a thorough description of the symptoms, and may be asked to send through photos/videos (if relevant).
- The vet will determine if an in-person visit is required, and explain the various causes/scenarios with you.
Frequently Asked Questions
While the following list doesn’t include every possible animal emergency, it provides a general guide to the sorts of situations requiring immediate veterinary attention:
- Breathing difficulties
- Severe bleeding
- Snake bites
- Heat stroke
- Panting excessively
- Very warm to touch/has a high temperature
- Major trauma e.g. hit by a car, in a fight, blunt force trauma etc
- Penetrating wounds and/or broken bones
- Evidence of poisoning
- Seizures
- Swollen or distended abdomen
- Paralysis, collapse, weakness or loss of balance
- Prolonged vomiting and/or diarrhoea
- Straining to urinate
- Blood in urine or faeces
- Food/drink refusal
- Prolonged coughing
- Severe pain
- Burns and smoke inhalation
- Birthing problems
Above all, you know your animals better than anyone, so if you have a concern about their health PLEASE CALL.
No. We are a small, family-owned practice so do not have the resources to staff the clinic 24-hours a day. As a service to our community, we pay our vets a small allowance to take turns being on-call to care for animals in emergency situations.
While we do try to offer the service 365 days per year, there are some occasions when we just don’t have staff available to cover the calls. In the rare instances when none of our vets are available after-hours, you can try contacting the services listed below.
- Companion Animals: North Coast Emergency Services @ Sippy Downs (54537555)
- Production Animals: Kenilworth Veterinary Surgery @ Kenilworth (54723085) or Cooroora Veterinary Clinic @ Cooroy (54476733)
- Horses: North Coast Equine Clinic @ Caloundra (54916719) or Moreton Bay Equine Vets @ D’Aguilar (54229410)
Please note that we are not affiliated with any of these services and cannot guarantee they will be available.